Shipping and delivery

 

Covid-19 notice:  Please note that shipping may take much longer than usual, and some international destinations are temporarily suspended. Sendle has put in place precautions for pick up and delivery which you can read about here. Local pickup will not be available during this time.

Shipping has been simplified into flat rates so that you will know what to expect. Deliveries are either via Sendle or Australia Post and include tracking wherever possible

Delivery estimates are an approximate guide only, as there are many issues that can impact timeframes, especially for overseas deliveries. If your delivery is taking longer than expected please contact me so that I can follow up.

It is likely that your order will be prepared and shipped much more quickly than estimated, but as a sole trader I need to allow some leeway in case of emergency. You will be notified when your order has been shipped, with tracking details. If you require urgent delivery by a particular date please contact me before placing your order so that we can discuss what is possible.

Australia

  • Flat rate A$10 per order.
  • Tracked shipping with Sendle or Australia Post.
  • Delivery estimate: Please allow 5 business days for your order to be prepared and shipped, and then an estimated 1 to 5 business days for delivery in Melbourne, or 2 to 15 working days for delivery elsewhere in Australia. If you require urgent delivery please contact me before placing your order.
  • Please contact me before placing an order if you know me personally and would like to arrange local pickup. (Not available during Covid-19 crisis)

New Zealand

  • Flat rate A$15.00 per order.
  • Shipping with Sendle. Delivery tracking dependent on New Zealand postal network provider.
  • All parcels covered for loss up to A$300.
  • Delivery estimate: Please allow 5 business days for your order to be prepared and shipped, and then an estimated 9-12 business days for delivery. If you require urgent delivery please contact me before placing your order.
  • Shipped delivery duty unpaid with postal clearance. Purchaser is responsible for any duties and taxes on delivery.

North America, Western Europe, Asia and the Pacific

  • Flat rate A$18.00 per order of prints A4 or smaller only – maximum size 21 x 29.7 cm
  • Flat rate A$25.00 per order including prints larger than A4 (21 x 29.7 cm) – eg A3 or long streetscapes
  • Shipping with Sendle. Delivery tracking dependent on global postal network provider.
  • Delivery estimate: Please allow 5 business days for your order to be prepared and shipped, then an estimated 14-23 business days for delivery. If you require urgent delivery please contact me before placing your order.
  • All parcels covered for loss up to A$300.
  • Shipped delivery duty unpaid with postal clearance. Purchaser is responsible for any duties and taxes on delivery.
  • Countries included: Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Guam, Guernsey, Hong Kong, Iceland, India, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Luxembourg, Malaysia, Netherlands, New Caledonia, Norfolk Island, Norway, Portugal, Singapore, Spain, Sweden, Switzerland, Thailand, United Kingdom, United States of America, Vietnam

Rest of world

  • Please contact me if you require delivery to a country not listed above.

Packaging

 

I take great care in packaging prints so that they arrive in good condition.

Prints up to A3 in size are sealed in a clear cellophane envelope and shipped flat in a sturdy cardboard mailer. Larger prints are rolled gently in acid free tissue paper, secured with a separate piece of paper tied with tape and shipped in a 90mm wide cardboard mailing tube.

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